Store

What it is for

Everything about book sales after the customer pays: the order's journey to the warehouse, shipments and tracking, stock levels, and the sales and shipping-cost reports.

Before you start

• Store access.

The dashboard

Store opens with a summary: orders and revenue over time, top titles, and shipping cost versus what customers paid.

Screenshot pendingThe store dashboard with sales and shipping charts

The store dashboard with sales and shipping charts

Steps: look at an order

1. Store → Orders. Filter by status (paid, fulfilled, cancelled, refunded) or search by name, email or order number.

2. Open the order: items, customer and shipping address, payment, the warehouse order with its status, shipments and tracking numbers, and the linked contact.

   Screenshot pendingAn order detail page

   An order detail page

Order statuses

Status	Meaning
Pending	Customer has not finished paying; expires on its own
Paid	Payment received; sent to the warehouse
Fulfilled	Shipped; tracking available
Cancelled / Refunded	Updated from Stripe

Steps: fix a warehouse problem

If the warehouse did not accept an order (for example a product was missing in their system), staff receive an email and the order shows a warning.

1. Open the order. Read the problem message.

2. After fixing the cause, click Resubmit to warehouse. Use Refresh from warehouse to pull the latest status at any time.

   Screenshot pendingAn order with the warehouse warning and the Resubmit button

   An order with the warehouse warning and the Resubmit button

Other channels

Orders placed outside the website (phone, events) appear under Orders too, imported from the warehouse so the sales reports and contact history are complete. They open on a simpler page.

Steps: inventory

1. Store → Inventory. Stock per title comes from the warehouse and refreshes hourly; click Refresh to pull now.

2. Low-stock titles are flagged. Click a title for its stock history.

   Screenshot pendingThe inventory page with a low-stock flag

   The inventory page with a low-stock flag

Exports

Export CSV on the orders list for accounting; it respects the current filters.

Tips

• Refunds are issued in Stripe, not here; the order updates automatically. A refunded order that already shipped must be handled with the warehouse.
• Prices and product details come from the website's catalogue and Stripe; this app does not edit them.