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FAQ and support

Getting help​

Email support@emaw-app.com. Include:

  • which app (website, admin, mobile, web app) and the address or screen,
  • what you did and what happened,
  • any order, registration or confirmation number,
  • for admin errors, the short code shown on the error message.

Staff using the development sites should report findings to the development team instead.

Accounts​

Is my website account the same as my app account? Yes. One account works on the website, the mobile app and the web app.

I signed up with Google. Can I also use a password? Yes. Use Forgot password on any sign-in screen; the emailed code lets you set one.

I never received the verification code. Check spam, then tap or click Resend. If the email address was mistyped, use Change email on the verify screen in the app.

How do I delete my account? In the mobile app or web app under Settings → Delete account. Journal, verses, notes and progress are removed and cannot be recovered.

Purchases, events and giving​

Was I charged? On the public website, yes, if you reached the confirmation page. On the staff testing site (develop-website…), never: it only accepts test cards.

I did not get a confirmation email. Check spam. If you have an order or confirmation number, the record exists; email support with it.

Where is my order? Shipped orders trigger a shipping email with tracking. Allow a few days for the warehouse. Signed-in customers can see orders under Account on the website.

How do I change or cancel a recurring gift? The link in any receipt email opens the secure portal where you can change the payment method or cancel.

The app​

Does the Bible work offline? In the mobile app, yes, once a version is downloaded. The web app needs a connection.

Can staff read my journal or answers? No. Journal entries, verse lists and book answers are private to your account. Staff see only ministry records such as orders and event registrations.

Why does the app ask for the microphone? Only for the audio practice mode, which records you reciting a verse and scores it.

The app says it is updating. Content updates download automatically when you open the app. Occasionally a new version from the App Store or Google Play is needed; the store will show it.

Staff and the admin app​

I can sign in with Google but then the admin app says I am not allowed. Your EMAW account has not been granted admin access yet. Ask the person who manages access (Access and permissions).

Why can I only send campaigns to one group on the dev site? The development database is a copy of real contacts. Sending is limited to the Email Testing group so nobody is emailed by accident.

Where do I report a bug or ask for a feature? Tell the development team in the usual channel with the steps to reproduce. Developers track work as GitHub issues in the relevant repository.